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Is my warranty still valid if my machine isn’t serviced at the dealership?Yes, not only are North Arm Technicians Red Seal Certified, but in general, servicing your equipment somewhere else other than the dealership will not void your warranty. Always ensure that regular maintenance is being conducted in accordance with the manufacturer specifications.
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Why should I go with North Arm Equipment Services?North Arm is committed to providing you with the most time and cost-effective heavy equipment repair & maintenance experience in Northern BC. Our business model is unique in that our success is directly tied to your success, which ensures that we work efficiently to provide you with timely heavy equipment repair and maintenance services. We are not affiliated with any machinery sales outlets, so our focus is on our core business of maintaining and repairing your machines, rather than seeing it as an afterthought.
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How do you charge for heavy equipment repairs and servicing?Depending on the level of service you have engaged us for, we either charge hourly for labour and travel for standard repairs, or monthly for machines covered under our maintenance contracts or protection plans.
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What kind of equipment do you service?We work with all manner of diesel-based heavy equipment. Our service includes (but is not limited to) work on excavators, skid steers, mini excavators, track loaders, articulated rock trucks, front end loaders/backhoes, tele handlers, generators, forestry equipment and diesel marine power plants. Call us and ask if you need more info on what we service.
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My machine broke, but I can’t stop the project. Can you help?Certainly! Our Rental Replacement ensures that you, as our client experience minimum downtime. If your machine is broken, using our trusted partners we can give you a competitive price of a replacement until your machine is repaired and back to work.
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Do you warranty your work?Yes, anything we repair, we stand by it. Every job has our 45 day labour warranty to give you peace of mind at every corner of your North Arm experience. We will also chase down part suppliers for any warranty offered on their end, that were used on a North Arm Repair.
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